Design de serviços ajuda a criar novos serviços ou melhorar os já existentes para torná-los mais úteis e desejáveis para os clientes, e mais eficientes para as organizações provedoras de serviço, utilizando uma visão holistica, multidisciplinar e integrada. (Stefan Moritz, 2005). A abordagem multidisciplinar não é só discurso: duas características que diferenciam o design de […]
Como funciona o Design Thinking? Design thinking é um processo para buscar de forma prática e criativa, a solução de problemas e questões que precisam de um resultado melhor no futuro. Combina empatia, criatividade e racionalidade para encontrar as necessidades reais do cliente. Está intimamente ligado ao envolvimento das pessoas, a cocriação e a renovação. […]
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